Supervision & Leadership Devl (196)

196-104. Leadership Skills. (2 Credits)

Get to know what motivates people, and learn how to plan, manage, and communicate effectively. Develop a consistent personal leadership style that fits the work environment.

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196-111. Crucial Conversations. (1 Credit)

Gain the tools critical to support success in facilitating important and/or difficult conversations to move an organization forward.

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196-120. Accel Orientation. (1 Credit)

Come to understand the differences between a traditional classroom and an accelerated learning environment during this course, which is required for the accelerated Management Development program. Develop new study habits that match individual learning styles in an accelerated environment. Improve creative, problem-solving and analytical-thinking skills.

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196-123. Leading Change. (3 Credits)

Learn to resolve challenges and handle the personnel dynamics in facilitating change within an organization.

Prerequisites: (890-742 (may be taken concurrently) with a minimum grade of S or Blended Options Proficiency )

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196-124. Applications in Leadership. (3 Credits)

Research leadership practices through current publications and field study work.

Prerequisites: 196-190 (may be taken concurrently) with a minimum grade of C and 196-123 (may be taken concurrently) with a minimum grade of C and (Blended Options Proficiency or 890-742 (may be taken concurrently) with a minimum grade of S)

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196-125. Management of Customer Service. (3 Credits)

Develop the skills, attitudes, and thinking patterns needed to manage customer satisfaction and loyalty. Learn to lead and expand the customer service process, examine the tools for dealing with unhappy customers, and explore the skills for analyzing customer needs.

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196-126. Influencer. (1 Credit)

Learn strategies from world-class influencers who have been able to turn around departments, companies and communities. The principles in this class apply to everything from improving time-to-market, reducing costs, enhancing morale and any other problem that involves human behavior.

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196-127. Compensation and Benefits. (3 Credits)

Students will learn how to assess the workforce staffing plan. This plan includes the ability to build legal job descriptions via job analysis, recruit internally and externally, set up a selection process that meets EEOC guidelines and provides for world class on board training. In addition, how to calculate a total rewards (compensation) package for the employee is also a major part of the course. Beyond the base salary compensation for new and existing employees is a focus in this course. Creating an employee friendly incentive package featuring bonuses for non-sales personnel and commission pay for sales titles is also an important part of this course. In addition, understanding the basics of payroll management from a working knowledge will also be an outcome to this course.

Prerequisites: (196-193 with a minimum grade of C or 196-195 with a minimum grade of C) and (Blended Options Proficiency or 890-742 (may be taken concurrently) with a minimum grade of S)

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196-128. Wellness & Benefit Plans. (3 Credits)

This course introduces to the student wellness and benefit plans for an organization.

Prerequisites: (196-193 with a minimum grade of C or 196-195 with a minimum grade of C) and (Blended Options Proficiency or 890-742 (may be taken concurrently) with a minimum grade of S)

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196-130. Safety Management. (3 Credits)

Learn about the employee's right to know, accident prevention, protective equipment, emergency preparedness, and more. Prepare a workplace safety and health plan with injury prevention as the underlying principle.

Prerequisites: (890-742 (may be taken concurrently) with a minimum grade of S or Blended Options Proficiency )

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196-135. Project Management. (3 Credits)

Investigate, document, and control each phase of an in-class team exercise related to project management. Use graphic tools like PERT networks, Gantt and manpower loading charts, both manually and with Microsoft project planning software.

Prerequisites: (890-742 (may be taken concurrently) with a minimum grade of S or Blended Options Proficiency )

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196-136. Risk Management. (3 Credits)

This course introduces the concepts of operational risks for an organization and provide insights on how to support business sustainability.

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196-139. State Labor Law. (3 Credits)

This course indoctrinates the student of state employment laws that effect an organization.

Prerequisites: (196-193 with a minimum grade of C or 196-195 with a minimum grade of C) and (Blended Options Proficiency or 890-742 with a minimum grade of S)

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196-140. Managing People. (3 Credits)

Gain vital "how to" skills related to supervising others including developing job satisfaction, maintaining high employee morale, using specific tools of supervision, communicating well and evaluating, guiding and training employees. Use simulations, case studies and role play scenarios - but not lectures - to learn these concepts and develop your own supervisory philosophy.

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196-142. Federal Labor Law. (3 Credits)

This course indoctrinates the student of the federal employment laws that affect an organization.

Prerequisites: (Blended Options Proficiency or 890-742 with a minimum grade of S)

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196-148. Effect Mtg Facilitation Skills. (1 Credit)

196-164. Recruitment and Staffing. (3 Credits)

One of the key processes of workforce development is talent acquisition. In this class, we will examine elements of this process to include strategic planning, recruitment, interviewing, and selection of qualified candidates from an active learning and legal compliance perspective. Students will practice these competencies through critical thinking and problem solving, thus understanding how talent acquisition impacts the workforce.

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196-165. Employee Train and Develop. (3 Credits)

Become acquainted with the principles and methods for training employees on the job. Experience practical training exercises that include the development of learning objectives and receipt of feedback through a training evaluation. Spend time organizing the training function within an organization and career planning for individual employees.

Prerequisites: (890-742 (may be taken concurrently) with a minimum grade of S or Blended Options Proficiency )

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196-180. Organizational Development. (3 Credits)

Integrate concepts taught throughout the Management Development program while exploring the organizational interrelationships that exist between strategy, structure, and the behavior of various size companies. Discuss and analyze the differences between student's employer, other local manufacturing and service companies.

Prerequisites: (196-140 (may be taken concurrently) with a minimum grade of C or 196-191 with a minimum grade of C) and (196-193 (may be taken concurrently) with a minimum grade of C and 623-170 (may be taken concurrently) with a minimum grade of C) and (Blended Options Proficiency or 890-742 (may be taken concurrently) with a minimum grade of S)

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196-185. Principles of Negotiation. (3 Credits)

Develop negotiating strategies useful to professionals, including pre-planning, strategic questioning, and the use of tactics and strategies to achieve goals. Learn to apply these skills in order to improve boss-subordinate relationships and resolve interdepartmental disputes.

Prerequisites: (890-742 (may be taken concurrently) with a minimum grade of S or Blended Options Proficiency )

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196-188. Crisis Mngt/Proj Application. (3 Credits)

Learn the skills to manage serious corporate crises through the effective application of a multi-project approach. Special emphasis is placed on the necessary communication, work team dynamics and systems recovery in a crisis situation.

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196-190. Leadership Development. (3 Credits)

Through workplace case studies, role plays, and structured experiences, learn to communicate more clearly, manage conflict situations, deal with emotional behavior, build trust, and maintain and develop the self-esteem of others.

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196-191. Principles of Management. (3 Credits)

Develop the skills required to promote a collaborative work environment. Learn how to perform the traditional management functions of planning, organizing, controlling, and directing. Explore self-directed and cross-functional work team methods. Study the techniques and concepts related to performance appraisal, delegation of responsibility, discipline and grievance handling, diversity management, dealing with change, cost control, safety, and related topics.

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196-192. Managing for Quality. (3 Credits)

Become familiar with quality improvement methods that can help an organization produce a quality product or service. Use quality improvement tools to facilitate employee teams. Discuss the meaning and benefits of quality, the cost of poor quality, how to interact with customers, and methods improvement strategies.

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196-193. Human Resource Management. (3 Credits)

Focus on the supervisor's role in understanding, communicating, and implementing organizational policies, while studying employee hiring, training, performance management, contract compliance, employment law, employee assistance programs, and related topics.

Prerequisites: (890-742 (may be taken concurrently) with a minimum grade of S or Blended Options Proficiency )

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196-195. Management of Human Resources. (3 Credits)

Explore the supervisor's role in understanding, communicating, and implementing organizational policies and how these abilities affect employee productivity. Discuss topics including employee hiring, training, performance management, contract compliance, employment law, employee assistance programs, and more.

Prerequisites: (196-140 with a minimum grade of C)

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196-196. Human Resources Capstone. (3 Credits)

This course is the capstone for the Human Resources associate degree program. The learner will be required to apply in a situational case study skills related to employment law, compensation plans, employee training and development plans.

Prerequisites: (196-193 with a minimum grade of C and 196-142 with a minimum grade of C) and (Blended Options Proficiency or 890-742 (may be taken concurrently) with a minimum grade of S)

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196-401. Time Management. (0.4 Credits)

This course guides the student in handling competing priorities, improving communication and mastering complex interactions.

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196-401A. Time Management. (0.3 Credits)

This 3-hour workshop teaches students how to manage time and multiple priorities when under the pressure of tight deadlines, shifting priorities, and high expectations.

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196-403. Leader Effectiveness. (2.3 Credits)

This course discusses the best practices in leadership and individual/group effectiveness.

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196-403B. Coaching Others. (0.4 Credits)

This course prepares the participant with skills to effectively mentor and coach those around them.

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196-403C. Leading Change. (0.3 Credits)

This course develops the skills needed to effectively facilitate change within an organization.

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196-403D. Team Dynamics. (0.3 Credits)

This course provides the learner with the skills needed to develop and manage a cohesive team.

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196-403F. Nav the Board Room. (0.4 Credits)

This session explores basics of body language, roles and seating arrangements in meetings, and creating political alignment around special interests and initiatives.

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196-403G. StrengthsFinder. (0.5 Credits)

Gain an understanding and appreciation of your own strengths as well as others to assist in framing thoughts around leading, building, and engaging a team.

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196-404. Mngy Clash of Generations. (0.1 Credits)

This course provides an overview of how and why generations clash within the workplace. The course content will provide solutions to resolve differences in perspective and action.

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196-404A. Intergenerationl Communication. (0.3 Credits)

This training will provide insights on intergenerational communication in the workplace.

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196-405. Facilitating Change. (0.1 Credits)

This course provides a foundation upon which to position an organization to manage change in a innovative manner.

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196-406A. On-Boarding New Employees. (0.4 Credits)

Each year, nearly 25% of the working population undergoes some type of career transition. Turnover is expensive, so it’s important to support new employees with comprehensive onboarding to ensure their success. Onboarding is the process by which new hires get adjusted to the social and performance aspects of their jobs quickly and smoothly, and learn the attitudes, knowledge, skills, and behaviors required to function effectively within an organization. Learn elements to consider in coordinating a comprehensive onboarding program.

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196-406C. Build Effective Mentoring Prog. (0.4 Credits)

The vast majority of mentoring programs fail because businesses don't know what they want to get out of the effort. The key feature of successful mentoring programs is to ensure that top management is involved in the program and in its inception. Learn how to scope and engage leaders in an effective mentoring program within your business culture.

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196-406E. Identifying High Potentials. (0.4 Credits)

Long-term success is contingent upon strong leadership throughout the organization. Strategic plans often include an investment of significant resources to assess and identify high potentials – those individuals believed to have the best change to rapidly grow their capabilities and fulfilling the requirements of advanced strategic roles within the organization. An inventory of talent can be effective for organizations seeking to understand gaps and risks within the talent pipeline, but the true accelerator is in aligning individual potential to training as a means of realizing high performance and success. This session presents a strategy for aligning training investments with strategic goals as a means of optimizing succession strategy.

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196-406F. Personal Effectiveness. (0.4 Credits)

The demands our careers sometimes placed on our shoulders can be overwhelming. With so many distractions caused by an unending influx of information, our lives can quickly become an exhausting blur of activity. Take control by exploring what is most important to you and operating out of those priorities. Participate in a series of exercises that will guide you to shift your focus from managing time toward managing yourself.

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196-407A. Continuous Improvement. (0.5 Credits)

This workshop introduces the individual to methods that can help an organization improve the quality of a product or service.

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196-407B. Personal Productivity. (0.4 Credits)

This course prepares the participant with skills to time manage multi tasks.

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196-408. Facilitating Change. (0.8 Credits)

This course provides the tools to assist the organization in a changing environment/culture.

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196-408A. Business Ethics. (0.2 Credits)

This course provides an introduction into the concept of values, morality, as well as cultural beliefs and upbringing in all areas of business, from consumer rights to corporate social responsibility.

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196-410. Diversity and Inclusion. (0.4 Credits)

Participants in this course will be able to recognize impact of actions upon others, the organization, and the individual; differentiate between behaviors that are appropriate, inappropriate, and illegal; describe what constitutes cultural competence and cultural incompetence, and examine the science of unconscious bias.

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196-411. Service Sells. (0.4 Credits)

This course provides insights on the importance of excellence in customer service and how to facilitate it.

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196-411B. Fish Philosophy. (0.4 Credits)

This course provides the learner with insights on how to create a good customer service mindset.

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196-412. Customer Service II. (0.4 Credits)

This course provides best practices in handling customer complaints and resolving them.

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196-412A. Extraordinary Leader. (0.4 Credits)

This course prepares the participant to have an understanding of what characteristics are necessary to successfully lead people.

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196-414. Crucial Conversations. (1.6 Credits)

This workshop is designed to help people identify and adopt leadership skills they can use to increase organizational productivity.

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196-414A. Crucial Conversation. (0.8 Credits)

This course provides the learner with insights on establish and environment of rapport to create constructive conversation.

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196-414B. Harassment in the Workplace. (0.3 Credits)

This course will provide an overview of the types of behaviors that can lead to harassment claims, including those based on gender, race, color, national origin, religion, age, and disability. It will also discuss the benefits of and strategies for promoting a respectful work environment that is free of all forms of harassment, intimidation, and discrimination.

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196-414C. Harassment Policy Development. (0.2 Credits)

This course focuses on providing the participants with the tools to aid in the development and implementation of anti-harassment policies and procedures.

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196-415. Professional Image. (0.2 Credits)

This course is an overview of the importance of understanding emotions that affect individuals and create stressful situations.

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196-417. Set Expectatns Goals Delegate. (0.4 Credits)

The keys to successfully supervising others are being able to effectively delegate, managing time, setting clear goals & expectations and resolving conflict. Very often great team members are promoted to Supervisor, without consideration that supervising is a completely different skill set to that which made them stand out as part of the team. This course helps people in Supervisory roles improve their skills, confidence and general management abilities. The course also teaches how to set SMART goals.

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196-422A. Project Management Foundations. (1.6 Credits)

This program provides the students with the necessary tools to allocate time resources to meet goal expectations.

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196-422B. Secrets Successful Projct Mgmt. (0.3 Credits)

Managing a project to successful completion requires a good strategy, a well-trained team and the right tools and resources. Even under the best circumstances, managing projects is difficult. The tools learned through this workshop will guide you through some of the common obstacles to success.

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196-422C. Beginner's Project Mgmt. (0.4 Credits)

196-423. Leadership Series. (4.8 Credits)

This course will provide curriculum to cover leadership skills, qualities, confidence, work organization and team work.

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196-423A. Expectations for Leaders. (0.2 Credits)

Overviews of what it means to be a leader.

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196-423C. Proactive Listening. (0.4 Credits)

This course provides the tools for building and maintaining strong relationships through communications.

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196-423D. Expressing Yourself. (0.4 Credits)

This course provides the skills to raise the participant's confidence and express their ideas.

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196-423F. Emotional Intelligence. (0.4 Credits)

Participants will learn what emotional intelligence is and why it is important for professional success.

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196-423G. Collaborative Workplace. (0.4 Credits)

Participants will learn how to create a climate that supports cooperation to share ideas and work together.

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196-423H. Giving and Receiving Feedback. (0.4 Credits)

Participants will handle constructive approaches to giving and receiving feedback in the spirit of mutual respect.

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196-423J. Stress Management. (0.4 Credits)

This course will cover identifying stressors and learning skills to manage them. Participants will complete a “Stress Inventory” to determine their current levels of stress. They will also learn techniques to improve attitude, stay motivated and be present moment to moment.

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196-423K. Accountability That Works. (0.4 Credits)

This course provides a systematic way to overcome the failure to communicate and identify expectations.

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196-423M. Understand Adult Learner. (0.2 Credits)

The attending learner will develop insights on how to maximize the educational/training experience to achieve best results for skills transfer to the workplace.

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196-423N. Coaching for Accountability. (0.7 Credits)

Participants gain an awareness of common human dynamics often overlooked throughout process improvement efforts; techniques are provided to overcome resistance to improvement initiatives while increasing employee engagement and creating accountability.

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196-424. Preventing Discrimination. (0.4 Credits)

Using real life application in the workplace, participants will observe the right and wrong actions to avoid costly claims of discrimination in areas of recruiting, interviewing, applicant selection, employment offers, advancement from within, wage considerations, policy consistency, terminations, lay-offs, injured workers, attendance policy implementation, and other areas.

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196-427A. Emotional Intelligence - 8 hr. (0.8 Credits)

Participants will learn what emotional intelligence is and why it is important for professional success.

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196-427B. Conflict without Fear. (0.4 Credits)

Many of us can you think of a time (or two) when we wished we would have dealt better with a conflict situation. During this dynamic session complete a self-assessment to discover your tendences toward conflict while improving your understanding of how others respond to conflict. Using a guided reflection process, create a custom plan of various approaches you can use in the future when conflict situations arise.

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196-427C. Interpersonal Comm & Teamwork. (0.5 Credits)

This course focuses on developing interpersonal communication, teamwork skills, and specific strategies to work effectively in teams.

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196-427D. Dealing with Difficult People. (0.8 Credits)

Knowing how to effectively deal with difficult individuals will benefit both the participant and their organization. Specific strategies on how to face conflict more confidently will be covered in this workshop, as well as how to handle awkward situations that cause frustrations, anger, and an unproductive environment.

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196-429A. Leadership Success. (0.3 Credits)

This is a survey course on implications of Leadership to organizational success.

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196-429B. Supervisor's Role. (0.2 Credits)

The students will identify the supervisor's role as it relates to employee motivation, leadership, goals, team building, and evaluation.

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196-429C. Whale Done. (0.4 Credits)

This course prepares the participant with skills to appreciate their strengths and utilize them for success.

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196-429D. Supervisory Series. (1.6 Credits)

This 16-hour course will give new supervisors the basic understanding of four core principles necessary to go from a good leader to a great leader. Those core skills include trust building and effectively handling discipline and conflict resolution, communication and motivational skills, performing effective performance appraisals, and coaching for accountability.

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196-429E. Recruit and Retain Top Talent. (0.4 Credits)

Explore best practices in decisions to hire, writing an effective ad, interview and tracking techniques, screening, motivating, training and retention strategies.

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196-429F. Accept Accountability QBQ. (0.4 Credits)

Learn to accept personal accountability by exploring valuable techniques from the powerful book, The Question Behind the Question.

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196-429G. Strategy for Attracting Talent. (0.4 Credits)

Great organizations attract great talent. Use the principles leading organizations utilize to attract and retain the best talent in a competitive market. Identify the value of brand, internal and external talent markets, competition, collaborations to build pipelines, and strategies for enhancing visibility as a choice employer.

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196-429H. Enhancing your HR Acumen. (0.4 Credits)

The effectiveness of the human resource department is dependent upon high-quality, efficient services and benefits to employees and applicants. Compliance with federal and state labor and employment laws are baseline mandates for any human resource professional. This session will review some of the areas that can enhance the functionality of a department by assessing processes, procedures, and staff qualifications as well as means of identifying areas of need and as a basis for developing an internal improvement plan.

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196-429J. Committing to Leadership Dev. (0.3 Credits)

Committing to Leadership.

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196-435. Customer Relationships. (0.8 Credits)

This course prepares the learner with knowledge and skills to assess current customer service levels and build a team to improve it.

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196-435A. Customer Service Essentials. (0.4 Credits)

One of the most common challenges facing business is continuously delivering value to customers. The concept of value is complex because it can only be defined by the customer, and can include tangible and intangible concepts such as perceptions and opinions. Customer service extends beyond simply meeting the basic expectation of the customer. It includes assessing the needs and exceeding expectations. This session will provide a reflective approach to assess what your customers are currently experiencing.

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196-438. Supervisory Leadership. (0.8 Credits)

This workshop is designed to provide first-line supervisors with the principles, techniques and behavior which are necessary to be an effective supervisor.

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196-438A. Enhance Perfrmnce and Cohesion. (0.4 Credits)

Organizations recognize that workforce demographics have changed dramatically in recent years and the need for high-performing workers has never been higher. Effective mentoring relationships can minimize the risks associated with investing in the “wrong” employees, high turnover, and under-tapping the value of high potentials. Mentors can serve a hidden value in employee retention, performance acceleration, enhancing cohesion, and building a supportive culture.

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196-438B. Enhance Per Expctions Acctblty. (0.4 Credits)

Setting clear expectations is just one element required to insure accountability leading to high performance. Learn to use a basic tool that is guaranteed to both support employee performance and insure a closed loop in the performance cycle.

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196-438C. Improving Employee Accntblty. (0.4 Credits)

Employees who simply refuse to take responsibility and accountability for themselves can erode performance, undermine the morale of peers, co-workers, and the team, and lead to a culture of distrust and resentment. This session focuses on the key elements required to engage employees, assure understanding of desired performance, improve accountability, and manage consequences without emotion.

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196-440. Coaching for Success. (0.2 Credits)

Participants in this course will learn to recognize the value of having a coaching mindset, identify opportunities to adopt a coaching approach, discover how to develop your teams using the GROW model, and deliver feedback using the SBI/BI feedback model.

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196-441. Managing Project Risks. (0.8 Credits)

This course provides the tools to glean meaningful feedback on critical issues.

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196-443. Meeting and Facilitation. (1.6 Credits)

This course provides the skills to effectively train or support work team initiatives.

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196-443A. Art of Networking. (0.4 Credits)

Learn how to make the most of your networking time by learning tips and tricks to become more comfortable and natural in network settings.

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196-444. Train the Trainer. (2.4 Credits)

This 24-hour course provides participants with the ability to effectively transfer knowledge and skills to others.

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196-444A. Train-the-Trainer - 2 hours. (0.2 Credits)

This 2 hour course teaches techniques on how to effectively train co-workers, subordinates, and other staff in the workplace environment.

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196-444B. Train the Trainer - 5 Hours. (0.5 Credits)

This 5 hour course teaches techniques on how to effectively train co-workers, subordinates, and other staff in the workplace environment.

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196-446A. Train the Trainer - 8 Hours. (0.8 Credits)

This course prepares the participant with skills to duplicate best practices in cross-training fellow stakeholders.

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196-446B. Train the Trainer - 6 Hrs. (0.6 Credits)

This course prepares the participant with skills to duplicate best practices in cross-training fellow stakeholders.

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196-446C. Train-the-Trainer (4-Hour). (0.4 Credits)

This 4-hour course prepares the participant with skills to duplicate best practices in cross-training fellow stakeholders.

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196-447. Project Scope & Sched Devlpmnt. (1.6 Credits)

This supervisory workshop is designed to help participants understand the behavior of others and how to predict, initiate, and control change. Emphasis in on a practical model that can be used by supervisors for day-to-day decision making.

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196-447A. Estimate & Schedule Activities. (0.4 Credits)

Estimating work and managing schedules is a project management core competency. Learn how to optimize opportunities by focusing on task identification, work breakdown, resources, dependencies, schedules, and trade-offs.

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196-447B. Project Management - 5hr. (0.5 Credits)

This course provides leadership guidelines and best practices for the project manager in a variety of situations. Philosophies of effective planning, communication, and motivation throughout the project life cycle are the focus of this course.

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196-448. All on the Same Team. (0.2 Credits)

This course is an overview of the importance for productive and collaborative team members.

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196-449A. Leading Teams to Success. (0.6 Credits)

This course is intended to serve as a bridge for organizational leaders who struggle with structuring meetings/feedback loops, applying problem solving tools (instead often utilize emotion), not asking key questions, etc. This course will be utilized to focus on providing a more structured, consistent framework to organizational leaders to be able to effectively lead teams, conduct meetings, and apply problem solving methodology consistently among all units of the organization.

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196-449B. Working with Difficult People. (0.4 Credits)

This course teaches techniques for dealing with difficult people at work.

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196-451A. Pers Effectiveness for Success. (0.3 Credits)

Learn to take control by defining personal effectiveness, work-life balance, differentiate between important and urgent, and understand the importance of brain health on day-to-day performance.

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196-454. Building the Right Team. (0.1 Credits)

This course addresses succession plans, cross-training and active recruitment and hiring.

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196-455. Change Management. (0.1 Credits)

This course is a structured approach to transitioning individuals and teams to a future desired state.

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196-456. Managing Project Teams & Comm. (0.8 Credits)

Participants will learn how to be successful project managers through investigation, documentation and control of organizational projects.

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196-456A. Managing Across the Org. (0.4 Credits)

Every organization has a culture and political environment. Astute managers learn how to identify characteristics of the organization’s culture and optimize relationships to achieve personal goals and execute initiatives that build productive work environments. This session utilizes some of the most relevant information for assessing culture and political environment needed to support managers regardless of the level or role within the organization. In addition to understanding dynamics, several strategies will be presented to assist leaders in their roles as they seek to manage up or across the organization.

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196-456B. Proj Mgmt for Product Develop. (0.4 Credits)

This course will be of value to individuals who have responsibility for managing, designing or improving the framework that brings new products or services to market. Learn to balance project control with agility, identify key roles in a successful development cycle, learn concepts of Lean Product Development, and understand the governance of a product development portfolio.

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196-458. Customer Service Skills. (0.6 Credits)

This workshop examines the importance of good customer service and identifies what it takes to establish it.

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196-458A. Holistic Customer Service. (0.4 Credits)

Customer service is more of a marathon than a sprint; it becomes part of the culture for any successful organization. Understand the evolution of customer service and how to deliver exceptional customer service through effective communication to both internal and external customers

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196-459. Win-Win Performance Appraisals. (0.4 Credits)

Transform performance reviews into opportunities for the exchange of crucial information and ideas.

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196-460. Engage Project Stakeholders. (0.4 Credits)

Learn to determine how stakeholders are engaged with your organization.

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196-462. Essential Conversations. (0.1 Credits)

Learn to recognize and/or create opportunities for developmental conversations.

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196-463. Secrets of Project Management. (0.05 Credits)

Understand the essential elements needed to define a project to insure success.

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196-465. Leadership I. (3.3 Credits)

Leadership training to prepare employees/students for future roles of motivator, facilitator within organizations.

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196-465A. Front Line Leadership Develop. (2 Credits)

This program is targeted to individuals either in a leadership role for the first time or who may have limited experience in leading others. This program is also appropriate for those preparing to assume a lead role for the first time.

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196-465B. Essentials of Leadership. (0.9 Credits)

Focus on methods of leadership surrounding building high performance teams, strengths based leadership approach, and supporting a continuous improvement culture and identifying organizational readiness.

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196-467. Problem Solve/Barriers. (0.2 Credits)

Participants learn to complete tasks with incomplete information through analysis and approach action steps.

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196-467A. Assertive Communication. (0.4 Credits)

Learn the difference between passive, assertive, and agressive communication styles, barriers to assertive communication, and tips for modifying your communication style as well as non-verbal communication techniques.

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196-468. Project Management for Success. (0.4 Credits)

Improve your success with projects.

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196-468A. Project Selection. (0.3 Credits)

Identifying and selecting the right projects to allocate resources to can be challenging. Sometimes, organizations select a project and allocate resources to accomplish it based on “gut feel” which can negatively impact another area of the organization. In an ideal world selected projects should reflect organizational objectives identified in the strategic planning process or data you have collected indicates that a particular process is not performing at an acceptable level. Discover a systematic approach to selecting the right projects to work on.

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196-469. Lead High Performance Team. (0.1 Credits)

This learning experience is designed to focus on the values, principles and characteristics of successful teams.

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196-469A. Lead High Perf Teams-2hr. (0.2 Credits)

This learning experience is designed to focus on the values, principles and characteristics of a successful team leader.

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196-472. Communicating Effectively. (0.2 Credits)

Discover the principles that contribute to employee satisfaction.

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196-473. Leading Change. (0.1 Credits)

Learn the key elements to managing change and develop action plans to implement it.

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196-475. Management Overview. (0.4 Credits)

This course provides managers with an overview of either Zenger-Miller, Frontline Leadership or Working programs. Participants will be introduced to the knowledge, skills, and abilities their employees will develop as a result of the training.

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196-475A. Creating an Innovative Culture. (0.3 Credits)

This course will provide the participant with an understanding of the important role innovation plays in the overall success of an organization, and how to lead the charge for creating a culture that supports innovation within their own department.

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196-476A. Interact with Customers. (0.2 Credits)

This course prepares the participant with skills to effectively connect with co-workers.

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196-476E. Customer Service Skills. (2 Credits)

This course prepares the participant with the basic skills of providing excellent customer service.

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196-478. Strengths Essentials. (0.2 Credits)

Learn to recognize and affirm your personal strengths and create efficient strategies to accomplish goals.

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196-478A. StrengthsFinder Team Building. (0.4 Credits)

Well-functioning work teams are an essential ingredient to a high performing organization. Understanding the underlying strengths of team members can catalyze a team by aligning tasks and responsibilities. this session begins with self-assessment of individual strengths utilizing StrensFinderTM 2.0 and shifts between our individual strengths and those of the members of work groups and teams.

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196-478B. StrengthsFinder Leadership. (0.2 Credits)

This course provides leaders with increased understanding of themselves as leaders as well as how to work with the diversity of people within their teams.

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196-478C. Aligning your Strengths. (0.4 Credits)

StrengthsFinder(TM) is a tool designed to help individuals identify individual strengths as a foundation for leading others and optimizing personal performance. This session will provide each participant and opportunity to complete the StrengthsFinder(TM) assessment, review and discuss the report, and put the report into context of the work and personal satisfaction and fulfillment.

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196-479. Strategic Org Mng't Alignment. (0.05 Credits)

Participants will attain an appreciation for organizational principles that support strategic planning and goal achievement.

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196-480. Time Mng't//Multiple Projects. (0.4 Credits)

This course provides employees with the systematic tools to meet deadlines and improve their efficiency in project completion.

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196-481. Leadership Integration Project. (4.8 Credits)

Participants will engage in a project approved by their mentor. Leadership talent will be assessed and opportunity areas identified. The facilitator(s) will provide coaching to both the sponsor and emerging leader as appropriate. Content will address long-term leadership roles, strategic planning and talent development.

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196-481A. Foundational Leadership. (2 Credits)

This course provides organizational leaders with a basic understanding of various key leadership principles such as: emotional intelligence, building high performance teams, giving and receiving feedback, problem solving, and managing change.

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196-481B. Leadership Development Program. (2.7 Credits)

Learn how to define your role as a leader, discover and develop your leadership style, become an effective mentor and coach in a leadership role.

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196-482. Transformational Leadership. (1.8 Credits)

Applied methodology transforms how participants think, make decisions, communicate, develop and empower others, and assess opportunities in their evolving leadership role. This program builds on principles through real-world application and high level assessment.

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196-482A. Trans Ldrshp Part 1. (0.8 Credits)

Building on principles through real-world application, this applied-methodology course transforms how participants think, make decisions, communicate, develop and empower others, and assess opportunities in their evolving leadership role.

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196-482B. Trans Ldrshp Part 2. (1 Credit)

Continuing to build on principles through real-world application, this applied-methodology course transforms how participants think, make decisions, communicate, develop and empower others, and assess opportunities in their evolving leadership role.

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196-483. Authentic Leadership Architect. (1.5 Credits)

During this program, core competencies of leadership will be defined and validated. Participants will engage in problem solving activities, evaluate case-studies, develop personalized action plans, and manage specific assignments that advance their skill as leaders. Facilitator(s) will meet with the sponsor to structure a supportive mentoring program.

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196-485. Foundational Leadership. (2.4 Credits)

This course provides organizational leaders an opportunity to complete a Strengthsfinder assessment and use the results to develop an understanding of key leadership principles including: how to define your role as a leader, managing change, transition from peer to boss, emotional intelligence, building high performance teams, communication, and giving and receiving feedback.

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196-485A. Succession Planning. (0.4 Credits)

Succession planning is a systematic talent management strategy that focuses on building internal capacity and organizational resilience as a contingency to staff turnover. Upon completion of this course participants will be able to: conduct a critical skills gap analysis, identify key positions that would cause disruption to the organization if lost, and determine how to assess the value of internal versus external talent acquisition for key skill areas.

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196-485B. Building Trust. (0.4 Credits)

This course provides the tools to assist the organization in building trust and synergy throughout the workplace.

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196-485C. Influence Without Authority. (0.2 Credits)

Participants in this course will learn how successful influencers use strategy to leverage the power of networks, persuasion, and preparation. They will also learn how to influence people and use an Influence Model to frame their plan for being a successful influencer and networker.

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196-485D. The Art of Setting Goals. (0.04 Credits)

Participants in this course will discover the psychology behind goal setting, learn how to draft SMART goals for Personal and Professional Development, apply the principle of the Compound Effect to enhance motivation and attainment of goals, and develop an action plan to attain immediate goals.

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196-490. Team Captain Program. (2 Credits)

Team Captain Program is designed to provide skills in leading high-performance teams, managing change, and communication.

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196-490A. Team Captain Development. (1.6 Credits)

Team Captain Development is a course designed to provide skills in leading high-performance teams, managing change, and communication.

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196-490B. Generational Leadership. (0.4 Credits)

This course will provide the participant with the ability to Identify the multi-generational professionals, understand the characteristics of the different generations, discuss generational differences and cultural norms, and identify best practices for working with multi-generations in leadership.

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196-490C. Achieve Leadership Potential. (0.4 Credits)

Participants in this course will discover key leadership skills essential for personal and organization growth, define a personalized plan for development, learn key strategies for building a strong and effective team, and develop an action plan to achieving their desired leadership brand.

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196-494A. Strategic Planning. (0.4 Credits)

Participants will learn the value of visioning and how it contributes to strategic planning and an overall strategic plan.

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196-499D. Coaching/Bring Out the Best. (0.4 Credits)

This workshop will help you recognize daily coaching opportunities and give you the coaching skills you need to bring out the best in everyone you work with. Have fun becoming a winning coach for your company with plenty of concrete examples and solid techniques for coaching others. Join in the active participation, lively video demonstrations and unique perspectives on leading a high performance team.

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