Supervision & Leadership Devl (196)

196-123. Leading Change. (3 Credits)

Learn to resolve challenges and handle the personnel dynamics in facilitating change within an organization.

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196-124. Applications in Leadership. (3 Credits)

Research leadership practices through current publications and field study work.

Prerequisites: 196-190 (may be taken concurrently) with a minimum grade of C and 196-123 (may be taken concurrently) with a minimum grade of C

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196-125. Management of Customer Service. (3 Credits)

Develop the skills, attitudes, and thinking patterns needed to manage customer satisfaction and loyalty. Learn to lead and expand the customer service process, examine the tools for dealing with unhappy customers, and explore the skills for analyzing customer needs.

Credit for prior learning available

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196-127. Compensation and Benefits. (3 Credits)

Students will learn how to assess the workforce staffing plan. This plan includes the ability to build legal job descriptions via job analysis, recruit internally and externally, set up a selection process that meets EEOC guidelines and provides for world class on board training. In addition, how to calculate a total rewards (compensation) package for the employee is also a major part of the course. Beyond the base salary compensation for new and existing employees is a focus in this course. Creating an employee friendly incentive package featuring bonuses for non-sales personnel and commission pay for sales titles is also an important part of this course. In addition, understanding the basics of payroll management from a working knowledge will also be an outcome to this course.

Prerequisites: (196-193 (may be taken concurrently) with a minimum grade of C or 196-195 with a minimum grade of C)

Credit for prior learning available

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196-128. Wellness & Benefit Plans. (3 Credits)

This course introduces to the student wellness and benefit plans for an organization.

Prerequisites: (196-193 (may be taken concurrently) with a minimum grade of C or 196-195 with a minimum grade of C)

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196-130. Safety Management. (3 Credits)

Learn about the employee's right to know, accident prevention, protective equipment, emergency preparedness, and more. Prepare a workplace safety and health plan with injury prevention as the underlying principle.

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196-135. Project Management. (3 Credits)

Investigate, document, and control each phase of an in-class team exercise related to project management. Use graphic tools like PERT networks, Gantt and manpower loading charts, both manually and with Microsoft project planning software.

Credit for prior learning available

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196-136. Risk Management. (3 Credits)

This course introduces the concepts of operational risks for an organization and provide insights on how to support business sustainability.

Credit for prior learning available

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196-140. Managing People. (3 Credits)

Gain vital "how to" skills related to supervising others including developing job satisfaction, maintaining high employee morale, using specific tools of supervision, communicating well and evaluating, guiding and training employees. Use simulations, case studies and role play scenarios - but not lectures - to learn these concepts and develop your own supervisory philosophy.

Credit for prior learning available

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196-142. Federal Labor Law. (3 Credits)

This course indoctrinates the student of the federal employment laws that affect an organization.

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196-164. Recruitment and Staffing. (3 Credits)

One of the key processes of workforce development is talent acquisition. In this class, we will examine elements of this process to include strategic planning, recruitment, interviewing, and selection of qualified candidates from an active learning and legal compliance perspective. Students will practice these competencies through critical thinking and problem solving, thus understanding how talent acquisition impacts the workforce.

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196-165. Employee Train and Develop. (3 Credits)

Become acquainted with the principles and methods for training employees on the job. Experience practical training exercises that include the development of learning objectives and receipt of feedback through a training evaluation. Spend time organizing the training function within an organization and career planning for individual employees.

Credit for prior learning available

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196-180. Organizational Development. (3 Credits)

Integrate concepts taught throughout the Management Development program while exploring the organizational interrelationships that exist between strategy, structure, and the behavior of various size companies. Discuss and analyze the differences between student's employer, other local manufacturing and service companies.

Prerequisites: (196-140 (may be taken concurrently) with a minimum grade of C or 196-191 with a minimum grade of C) and 196-193 (may be taken concurrently) with a minimum grade of C and 623-170 (may be taken concurrently) with a minimum grade of C

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196-190. Leadership Development. (3 Credits)

Through workplace case studies, role plays, and structured experiences, learn to communicate more clearly, manage conflict situations, deal with emotional behavior, build trust, and maintain and develop the self-esteem of others.

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196-193. Human Resource Management. (3 Credits)

Focus on the supervisor's role in understanding, communicating, and implementing organizational policies, while studying employee hiring, training, performance management, contract compliance, employment law, employee assistance programs, and related topics.

Credit for prior learning available

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196-196. Human Resources Capstone. (3 Credits)

This course is the capstone for the Human Resources associate degree program. The learner will be required to apply in a situational case study skills related to employment law, compensation plans, employee training and development plans.

Prerequisites: 196-193 with a minimum grade of C and 196-142 (may be taken concurrently) with a minimum grade of C

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196-401. Time Management. (0.4 Credits)

This course guides the student in handling competing priorities, improving communication and mastering complex interactions.

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196-403. Leader Effectiveness. (2.3 Credits)

This course discusses the best practices in leadership and individual/group effectiveness.

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196-403B. Coaching Others. (0.4 Credits)

This course prepares the participant with skills to effectively mentor and coach those around them.

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196-403D. Team Dynamics. (0.3 Credits)

This course provides the learner with the skills needed to develop and manage a cohesive team.

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196-406A. On-Boarding New Employees. (0.4 Credits)

Each year, nearly 25% of the working population undergoes some type of career transition. Turnover is expensive, so it’s important to support new employees with comprehensive onboarding to ensure their success. Onboarding is the process by which new hires get adjusted to the social and performance aspects of their jobs quickly and smoothly, and learn the attitudes, knowledge, skills, and behaviors required to function effectively within an organization. Learn elements to consider in coordinating a comprehensive onboarding program.

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196-406F. Personal Effectiveness. (0.3 Credits)

The demands our careers sometimes placed on our shoulders can be overwhelming. With so many distractions caused by an unending influx of information, our lives can quickly become an exhausting blur of activity. Take control by exploring what is most important to you and operating out of those priorities. Participate in a series of exercises that will guide you to shift your focus from managing time toward managing yourself.

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196-407B. Personal Productivity. (0.4 Credits)

This course prepares the participant with skills to time manage multi tasks.

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196-408. Facilitating Change. (0.8 Credits)

This course provides the tools to assist the organization in a changing environment/culture.

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196-408A. Business Ethics. (0.2 Credits)

This course provides an introduction into the concept of values, morality, as well as cultural beliefs and upbringing in all areas of business, from consumer rights to corporate social responsibility.

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196-409. Servant Leadership. (0.4 Credits)

This program explores the benefits of leading from a place of influence and inspiration. We will explore the purpose of Servant Leadership and how it can help create a cultural transformation within your organization.

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196-410. Diversity and Inclusion. (0.4 Credits)

Participants in this course will be able to recognize impact of actions upon others, the organization, and the individual; differentiate between behaviors that are appropriate, inappropriate, and illegal; describe what constitutes cultural competence and cultural incompetence, and examine the science of unconscious bias.

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196-413. Customer Communication. (0.3 Credits)

This course provides the tools to assist employees of an organization to more effectively engage to move initiaties forward.

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196-414B. Harassment in the Workplace. (0.3 Credits)

This course will provide an overview of the types of behaviors that can lead to harassment claims, including those based on gender, race, color, national origin, religion, age, and disability. It will also discuss the benefits of and strategies for promoting a respectful work environment that is free of all forms of harassment, intimidation, and discrimination.

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196-414C. Harassment Policy Development. (0.2 Credits)

This course focuses on providing the participants with the tools to aid in the development and implementation of anti-harassment policies and procedures.

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196-415. Professional Image. (0.2 Credits)

This course is an overview of the importance of understanding emotions that affect individuals and create stressful situations.

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196-417. Set Expectatns Goals Delegate. (0.4 Credits)

The keys to successfully supervising others are being able to effectively delegate, managing time, setting clear goals & expectations and resolving conflict. Very often great team members are promoted to Supervisor, without consideration that supervising is a completely different skill set to that which made them stand out as part of the team. This course helps people in Supervisory roles improve their skills, confidence and general management abilities. The course also teaches how to set SMART goals.

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196-422B. Secrets Successful Projct Mgmt. (0.3 Credits)

Managing a project to successful completion requires a good strategy, a well-trained team and the right tools and resources. Even under the best circumstances, managing projects is difficult. The tools learned through this workshop will guide you through some of the common obstacles to success.

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196-423. Leadership Series. (4.8 Credits)

This course will provide curriculum to cover leadership skills, qualities, confidence, work organization and team work.

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196-423A. Expectations for Leaders. (0.2 Credits)

Overviews of what it means to be a leader.

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196-423D. Expressing Yourself. (0.4 Credits)

This course provides the skills to raise the participant's confidence and express their ideas.

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196-423F. Emotional Intelligence. (0.4 Credits)

Participants will learn what emotional intelligence is and why it is important for professional success.

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196-423G. Collaborative Workplace. (0.4 Credits)

Participants will learn how to create a climate that supports cooperation to share ideas and work together.

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196-423H. Giving and Receiving Feedback. (0.4 Credits)

Participants will handle constructive approaches to giving and receiving feedback in the spirit of mutual respect.

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196-423J. Stress Management. (0.4 Credits)

This course will cover identifying stressors and learning skills to manage them. Participants will complete a “Stress Inventory” to determine their current levels of stress. They will also learn techniques to improve attitude, stay motivated and be present moment to moment.

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196-423N. Coaching for Accountability. (0.7 Credits)

Participants gain an awareness of common human dynamics often overlooked throughout process improvement efforts; techniques are provided to overcome resistance to improvement initiatives while increasing employee engagement and creating accountability.

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196-427D. Dealing with Difficult People. (0.8 Credits)

Knowing how to effectively deal with difficult individuals will benefit both the participant and their organization. Specific strategies on how to face conflict more confidently will be covered in this workshop, as well as how to handle awkward situations that cause frustrations, anger, and an unproductive environment.

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196-429D. Supervisory Series. (1.6 Credits)

This 16-hour course will give new supervisors the basic understanding of four core principles necessary to go from a good leader to a great leader. Those core skills include trust building and effectively handling discipline and conflict resolution, communication and motivational skills, performing effective performance appraisals, and coaching for accountability.

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196-435A. Customer Service Essentials. (0.4 Credits)

One of the most common challenges facing business is continuously delivering value to customers. The concept of value is complex because it can only be defined by the customer, and can include tangible and intangible concepts such as perceptions and opinions. Customer service extends beyond simply meeting the basic expectation of the customer. It includes assessing the needs and exceeding expectations. This session will provide a reflective approach to assess what your customers are currently experiencing.

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196-438. Supervisory Leadership. (0.8 Credits)

This workshop is designed to provide first-line supervisors with the principles, techniques and behavior which are necessary to be an effective supervisor.

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196-440. Coaching for Success. (0.2 Credits)

Participants in this course will learn to recognize the value of having a coaching mindset, identify opportunities to adopt a coaching approach, discover how to develop your teams using the GROW model, and deliver feedback using the SBI/BI feedback model.

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196-446. Train the Trainer. (1.6 Credits)

These modules provide quality instruction for individuals on how to effectively train co-workers, subordinates, and other vested persons in a workplace environment.

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196-446A. Train the Trainer - 8 Hours. (0.8 Credits)

This course prepares the participant with skills to duplicate best practices in cross-training fellow stakeholders.

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196-447. Project Scope & Sched Devlpmnt. (1.6 Credits)

This supervisory workshop is designed to help participants understand the behavior of others and how to predict, initiate, and control change. Emphasis in on a practical model that can be used by supervisors for day-to-day decision making.

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196-451A. Pers Effectiveness for Success. (0.3 Credits)

Learn to take control by defining personal effectiveness, work-life balance, differentiate between important and urgent, and understand the importance of brain health on day-to-day performance.

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196-455. Change Management. (0.1 Credits)

This course is a structured approach to transitioning individuals and teams to a future desired state.

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196-456. Managing Project Teams & Comm. (0.8 Credits)

Participants will learn how to be successful project managers through investigation, documentation and control of organizational projects.

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196-456B. Proj Mgmt for Product Develop. (0.4 Credits)

This course will be of value to individuals who have responsibility for managing, designing or improving the framework that brings new products or services to market. Learn to balance project control with agility, identify key roles in a successful development cycle, learn concepts of Lean Product Development, and understand the governance of a product development portfolio.

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196-457. Decision Making. (0.4 Credits)

This course prepares the student to assess a problem and apply reasoning tools to derive a resolution.

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196-458. Customer Service Skills. (0.6 Credits)

This workshop examines the importance of good customer service and identifies what it takes to establish it.

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196-459. Win-Win Performance Appraisals. (0.4 Credits)

Transform performance reviews into opportunities for the exchange of crucial information and ideas.

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196-460. Engage Project Stakeholders. (0.4 Credits)

Learn to determine how stakeholders are engaged with your organization.

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196-462. Essential Conversations. (0.4 Credits)

Learn to recognize and/or create opportunities for developmental conversations.

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196-465A. Front Line Leadership Develop. (2 Credits)

This program is targeted to individuals either in a leadership role for the first time or who may have limited experience in leading others. This program is also appropriate for those preparing to assume a lead role for the first time.

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196-465B. Essentials of Leadership. (0.9 Credits)

Focus on methods of leadership surrounding building high performance teams, strengths based leadership approach, and supporting a continuous improvement culture and identifying organizational readiness.

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196-467. Problem Solve/Barriers. (0.2 Credits)

Participants learn to complete tasks with incomplete information through analysis and approach action steps.

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196-467A. Assertive Communication. (0.4 Credits)

Learn the difference between passive, assertive, and agressive communication styles, barriers to assertive communication, and tips for modifying your communication style as well as non-verbal communication techniques.

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196-468. Project Management for Success. (0.4 Credits)

Improve your success with projects.

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196-469. Lead High Performance Team. (0.1 Credits)

This learning experience is designed to focus on the values, principles and characteristics of successful teams.

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196-470. Performance Reviews. (0.3 Credits)

Gain strategies that will transform performance reviews into valuable opportunities to build on-going relationships, set individual performance goals, and exchange crucial information and ideas with employees. Learn how performance reviews are part of the talent management system.

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196-472. Communicating Effectively. (0.05 Credits)

In this interactive course, assess your strengths and areas for improvement in your communication abilities. Learn to recognize personal barriers to communication, and explore practical ways to improve your communication style. Learn how to apply your communication style to improve team performance.

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196-474. Servant Leadership. (0.4 Credits)

Servant Leadership looks to improve leadership effectiveness. It focuses on the benefits of leading from a place of influence and inspiration. This workshop will explore the purpose of Servant Leadership and how it can help create a cultural transformation within an organization.

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196-475A. Creating an Innovative Culture. (0.3 Credits)

This course will provide the participant with an understanding of the important role innovation plays in the overall success of an organization, and how to lead the charge for creating a culture that supports innovation within their own department.

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196-476E. Customer Service Skills. (2 Credits)

This course prepares the participant with the basic skills of providing excellent customer service.

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196-478C. Aligning your Strengths. (0.4 Credits)

StrengthsFinder(TM) is a tool designed to help individuals identify individual strengths as a foundation for leading others and optimizing personal performance. This session will provide each participant and opportunity to complete the StrengthsFinder(TM) assessment, review and discuss the report, and put the report into context of the work and personal satisfaction and fulfillment.

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196-481A. Foundational Leadership. (2.1 Credits)

This course provides organizational leaders with a basic understanding of various key leadership principles such as: emotional intelligence, building high performance teams, giving and receiving feedback, problem solving, and managing change.

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196-481B. Leadership Development Program. (2.7 Credits)

Learn how to define your role as a leader, discover and develop your leadership style, become an effective mentor and coach in a leadership role.

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196-482. Transformational Leadership. (1.8 Credits)

Applied methodology transforms how participants think, make decisions, communicate, develop and empower others, and assess opportunities in their evolving leadership role. This program builds on principles through real-world application and high level assessment.

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196-483. Authentic Leadership Architect. (1.5 Credits)

During this program, core competencies of leadership will be defined and validated. Participants will engage in problem solving activities, evaluate case-studies, develop personalized action plans, and manage specific assignments that advance their skill as leaders. Facilitator(s) will meet with the sponsor to structure a supportive mentoring program.

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196-485. Foundational Leadership. (2.4 Credits)

This course provides organizational leaders an opportunity to complete a Strengthsfinder assessment and use the results to develop an understanding of key leadership principles including: how to define your role as a leader, managing change, transition from peer to boss, emotional intelligence, building high performance teams, communication, and giving and receiving feedback.

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196-485A. Succession Planning. (0.4 Credits)

Succession planning is a systematic talent management strategy that focuses on building internal capacity and organizational resilience as a contingency to staff turnover. Upon completion of this course participants will be able to: conduct a critical skills gap analysis, identify key positions that would cause disruption to the organization if lost, and determine how to assess the value of internal versus external talent acquisition for key skill areas.

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196-485B. Building Trust. (0.4 Credits)

This course provides the tools to assist the organization in building trust and synergy throughout the workplace.

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196-485C. Influence Without Authority. (0.3 Credits)

Participants in this course will learn how successful influencers use strategy to leverage the power of networks, persuasion, and preparation. They will also learn how to influence people and use an Influence Model to frame their plan for being a successful influencer and networker.

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196-485D. The Art of Setting Goals. (0.4 Credits)

Participants in this course will discover the psychology behind goal setting, learn how to draft SMART goals for Personal and Professional Development, apply the principle of the Compound Effect to enhance motivation and attainment of goals, and develop an action plan to attain immediate goals.

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196-490. Team Captain Program. (2 Credits)

Team Captain Program is designed to provide skills in leading high-performance teams, managing change, and communication.

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196-490B. Generational Leadership. (0.4 Credits)

This course will provide the participant with the ability to Identify the multi-generational professionals, understand the characteristics of the different generations, discuss generational differences and cultural norms, and identify best practices for working with multi-generations in leadership.

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196-490C. Achieve Leadership Potential. (0.4 Credits)

Participants in this course will discover key leadership skills essential for personal and organization growth, define a personalized plan for development, learn key strategies for building a strong and effective team, and develop an action plan to achieving their desired leadership brand.

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196-499D. Coaching/Bring Out the Best. (0.4 Credits)

This workshop will help you recognize daily coaching opportunities and give you the coaching skills you need to bring out the best in everyone you work with. Have fun becoming a winning coach for your company with plenty of concrete examples and solid techniques for coaching others. Join in the active participation, lively video demonstrations and unique perspectives on leading a high performance team.

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