Desktop Support Technician
Desktop Support Technician Technical Diploma
Program Code: 31-154-1
For more information: wctc.edu/desktop-support
Desktop support technicians are among the first ones called when a technology problem arises with an employee’s computer or a company’s network. They provide remote or on-site support, troubleshooting and problem-solving. Develop skills in hardware/software installation and configuration, troubleshooting and problem resolution, customer support and networking fundamentals.
The minimum required course grades and program grade point average (GPA) for students under this catalog are:
Core Courses = C
Program GPA = 2.0
Build your degree along a career pathway. Start with a couple of courses or an entry-level credential to enter the job market in your area of interest, then continue with higher credentials on your educational path for job advancement and higher wages.
Career Pathway
Related Certificates that can be earned along the way.
Learning Outcomes
- Manage information technology hardware.
- Manage software.
- Provide end user support.
- Support computer networks.
Critical Life Skills
To help our students prepare for success in a workplace and society that is increasingly global, multi-cultural, and collaborative, all students are given opportunities to develop and demonstrate Critical Life Skills, both in and out of the classroom. The following Critical Life Skills are learning outcomes for WCTC students.
- Communication: Demonstrate appropriate communication.
- Critical Thinking/Problem Solving: Demonstrate critical thinking skills to analyze situations and solve problems.
- Relationships: Demonstrate effective interpersonal skills.
- Self-management: Demonstrate responsible and respectful behavior.
Listed below are the required courses for the program. To view the recommended sequence for taking courses click on the plan of study tab(s) above. Work with your Academic Advisor to design a program plan!
View your Program Matrix to find out when each course will be offered (term and time of day).
| Code | Title | Credits |
|---|---|---|
| Core Courses | ||
| 107-102 | IT Support | 2 |
| 107-103 | IT Business Strategies | 3 |
| 150-121 | Enterprise Clients | 3 |
| 150-137 | MS Server | 3 |
Approved Substitute: 154-136 | ||
| 150-190 | Network Fundamentals | 2 |
| 154-133 | Application Suite | 3 |
| 154-137 | IT Technology Trends | 2 |
| 154-143 | IT Service Management | 3 |
| 154-145 | IT Support Capstone | 1 |
Approved Substitute: 107-184 | ||
| 156-108 | Intro to Databases & Reporting | 1 |
| 631-183 | IT Essentials | 3 |
| Total Credits | 26 | |
| First Year | ||
|---|---|---|
| Fall Term 1 | Credits | |
| 154-133 | Application Suite | 3 |
| 107-102 | IT Support | 2 |
| Credits | 5 | |
| Fall Term 2 | ||
| 150-190 | Network Fundamentals | 2 |
| 631-183 | IT Essentials | 3 |
| Credits | 5 | |
| Spring Term 1 | ||
| 150-121 | Enterprise Clients | 3 |
| 150-137 | MS Server | 3 |
| Credits | 6 | |
| Spring Term 2 | ||
| 154-137 | IT Technology Trends | 2 |
| 154-143 | IT Service Management | 3 |
| Credits | 5 | |
| Second Year | ||
| Summer Term | ||
| 107-103 | IT Business Strategies | 3 |
| Credits | 3 | |
| Fall Term 1 | ||
| 154-145 | IT Support Capstone | 1 |
| 156-108 | Intro to Databases & Reporting | 1 |
| Credits | 2 | |
| Total Credits | 26 | |