IT-Computer Support Specialist
IT-Computer Support Specialist Associate Degree
Program Code: 10-154-3
For more information: wctc.edu/computer-support
Computer support specialists install equipment, assist users with technology or software issues, troubleshoot when problems arise and serve as a resource for end users. Gain skills in problem solving, team building, service management and interpersonal communication. Become proficient at installing and updating computer operating systems and working with hardware and networks.
The minimum required course grades and program grade point average (GPA) for students under this catalog are:
Core Courses = C
General Studies Courses = C
Program GPA = 2.0
Build your degree along a career pathway. Start with a couple of courses or an entry-level credential to enter the job market in your area of interest, then continue with higher credentials on your educational path for job advancement and higher wages.
Career Pathway
Related Certificates that can be earned along the way.
Program Outcomes
- Manage information technology hardware.
- Manage software.
- Solve information technology problems.
- Support computer networks.
- Provide end user support.
- Demonstrate customer service skills as an IT professional.
Critical Life Skills
To help our students prepare for success in a workplace and society that is increasingly global, multi-cultural, and collaborative, all students are given opportunities to develop and demonstrate Critical Life Skills, both in and out of the classroom. The following Critical Life Skills are learning outcomes for WCTC students.
- Communication: Demonstrate appropriate communication.
- Critical Thinking/Problem Solving: Demonstrate critical thinking skills to analyze situations and solve problems.
- Relationships: Demonstrate effective interpersonal skills.
- Self-management: Demonstrate responsible and respectful behavior.
Listed below are the required courses for the program. To view the recommended sequence for taking courses click on the plan of study tab(s) above. Work with your Academic Advisor to design a program plan!
View your Program Matrix to find out when each course will be offered (term and time of day).
Code | Title | Credits |
---|---|---|
Core Courses | ||
107-102 | IT Support | 2 |
107-103 | IT Business Strategies | 3 |
107-119 | System Analysis Agile Methods | 3 |
Approved Substitute: 107-118 | ||
107-137 | IT Internship | 1 |
Approved Substitute: 107-117 | ||
150-121 | Enterprise Clients | 3 |
150-137 | MS Server | 3 |
Approved Substitute: 154-136 | ||
150-190 | Network Fundamentals | 2 |
151-106 | Security I | 3 |
154-133 | Application Suite | 3 |
154-137 | IT Technology Trends | 2 |
154-139 | Train the Trainer | 3 |
154-142 | IT Service Practicum | 2 |
154-143 | IT Service Management | 3 |
154-144 | Cloud Services Administration | 3 |
154-145 | IT Support Capstone | 1 |
Approved Substitute: 107-184 | ||
156-108 | Intro to Databases & Reporting | 1 |
631-183 | IT Essentials | 3 |
890-108 | Employment Success | 1 |
Approved Substitute: 107-117 | ||
General Studies | ||
801-136 | English Composition 1 | 3 |
Approved Substitute: 801-223 | ||
801-198 | Speech | 3 |
Approved Substitute: 801-196 | ||
804-133 | Math & Logic | 3 |
809-143 | Microeconomics | 3 |
Approved Substitute: 809-195 | ||
809-196 | Intro to Sociology | 3 |
809-199 | Psychology of Human Relations | 3 |
Approved Substitute: 809-198 | ||
Total Credits | 60 |
First Year | ||
---|---|---|
Fall Term 1 | Credits | |
107-102 | IT Support | 2 |
154-133 | Application Suite | 3 |
801-136 | English Composition 1 | 3 |
Credits | 8 | |
Fall Term 2 | ||
150-190 | Network Fundamentals | 2 |
631-183 | IT Essentials | 3 |
801-198 | Speech | 3 |
Credits | 8 | |
Spring Term 1 | ||
150-121 | Enterprise Clients | 3 |
156-108 | Intro to Databases & Reporting | 1 |
804-133 | Math & Logic | 3 |
Credits | 7 | |
Spring Term 2 | ||
150-137 | MS Server | 3 |
154-137 | IT Technology Trends | 2 |
Credits | 5 | |
Second Year | ||
Summer Term | ||
107-103 | IT Business Strategies | 3 |
809-196 | Intro to Sociology | 3 |
Credits | 6 | |
Fall Term 1 | ||
107-119 | System Analysis Agile Methods | 3 |
809-199 | Psychology of Human Relations | 3 |
Credits | 6 | |
Fall Term 2 | ||
151-106 | Security I | 3 |
154-143 | IT Service Management | 3 |
Credits | 6 | |
Winter Interim | ||
890-108 | Employment Success | 1 |
Credits | 1 | |
Spring Term 1 | ||
154-139 | Train the Trainer | 3 |
809-143 | Microeconomics | 3 |
Credits | 6 | |
Spring Term 2 | ||
154-142 | IT Service Practicum | 2 |
154-144 | Cloud Services Administration | 3 |
154-145 | IT Support Capstone | 1 |
Credits | 6 | |
Third Year | ||
Summer Term | ||
107-137 | IT Internship | 1 |
Credits | 1 | |
Total Credits | 60 |