Supervision & Leadership Devl (196)
196-123. Leading Change. (3 Credits)
Learn to resolve challenges and handle the personnel dynamics in facilitating change within an organization.
196-124. Applications in Leadership. (3 Credits)
Research leadership practices through current publications and field study work.
Prerequisites: 196-190 (may be taken concurrently) with a minimum grade of C and 196-123 (may be taken concurrently) with a minimum grade of C
196-125. Management of Customer Service. (3 Credits)
Develop the skills, attitudes and service mindset needed to manage customer satisfaction, earn long-term loyalty and handle challenging interactions with confidence. Learn how to communicate effectively, solve problems and use current customer service technologies to meet customer needs. Explore real-world tools and strategies for creating positive experiences and leading the customer service process across any industry.
196-127. Compensation and Benefits. (3 Credits)
Explore the compensation aspects of total rewards in an organization. Learn how to develop a pay structure that meets the needs of an organization. Build a job description using job analysis, conduct a job evaluation, perform a market analysis and construct a pay range for a position. Explore concepts related to base pay, adjustments to base pay and incentive pay, and learn the basics of a payroll process in an organization.
Prerequisites: (196-193 (may be taken concurrently) with a minimum grade of C or 196-195 with a minimum grade of C)
196-128. Wellness & Benefit Plans. (3 Credits)
This course introduces to the student wellness and benefit plans for an organization.
Prerequisites: (196-193 (may be taken concurrently) with a minimum grade of C or 196-195 with a minimum grade of C)
196-129. Human Resource Technology. (3 Credits)
As the workplace continues to evolve, explore how to leverage human resources technology to manage a population of employees. Learn how to recruit for, onboard, manage and terminate employees in a human resources information system. Explore best practices related to human resources technology, practice using systems and tools, and interpret data and analysis to create strategic plans.
Prerequisites: (196-193 (may be taken concurrently) with a minimum grade of C)
196-130. Safety Management. (3 Credits)
Learn about the employee's right to know, accident prevention, protective equipment, emergency preparedness, and more. Prepare a workplace safety and health plan with injury prevention as the underlying principle.
196-135. Project Management. (3 Credits)
Investigate, document, and control each phase of an in-class team exercise related to project management. Use graphic tools like PERT networks, Gantt and manpower loading charts, both manually and with Microsoft project planning software.
196-136. Risk Management. (3 Credits)
This course introduces the concepts of operational risks for an organization and provide insights on how to support business sustainability.
196-140. Managing People. (3 Credits)
Gain vital "how to" skills related to supervising others including developing job satisfaction, maintaining high employee morale, using specific tools of supervision, communicating well and evaluating, guiding and training employees. Use simulations, case studies and role play scenarios - but not lectures - to learn these concepts and develop your own supervisory philosophy.
196-142. Federal Labor Law. (3 Credits)
This course indoctrinates the student of the federal employment laws that affect an organization.
196-164. Recruitment and Staffing. (3 Credits)
One of the key processes of workforce development is talent acquisition. In this class, we will examine elements of this process to include strategic planning, recruitment, interviewing, and selection of qualified candidates from an active learning and legal compliance perspective. Students will practice these competencies through critical thinking and problem solving, thus understanding how talent acquisition impacts the workforce.
196-165. Employee Train and Develop. (3 Credits)
Become acquainted with the principles and methods for training employees on the job. Experience practical training exercises that include the development of learning objectives and receipt of feedback through a training evaluation. Spend time organizing the training function within an organization and career planning for individual employees.
196-180. Organizational Development. (3 Credits)
Integrate concepts taught throughout the Management Development program while exploring the organizational interrelationships that exist between strategy, structure, and the behavior of various size companies. Discuss and analyze the differences between student's employer, other local manufacturing and service companies.
Prerequisites: (196-140 (may be taken concurrently) with a minimum grade of C or 196-191 with a minimum grade of C) and 196-193 (may be taken concurrently) with a minimum grade of C and 623-170 (may be taken concurrently) with a minimum grade of C
196-190. Leadership Development. (3 Credits)
Through workplace case studies, role plays, and structured experiences, learn to communicate more clearly, manage conflict situations, deal with emotional behavior, build trust, and maintain and develop the self-esteem of others.
196-193. Human Resource Management. (3 Credits)
Focus on the supervisor's role in understanding, communicating, and implementing organizational policies, while studying employee hiring, training, performance management, contract compliance, employment law, employee assistance programs, and related topics.
196-196. Human Resources Capstone. (3 Credits)
Apply skills in employment law, compensation plans, employee training and development plans through a situational case study. Students must be in their final semester of the Human Resources associate degree program to enroll.
Prerequisites: 196-193 with a minimum grade of C and 196-142 (may be taken concurrently) with a minimum grade of C and 196-164 (may be taken concurrently) with a minimum grade of C and 196-127 (may be taken concurrently) with a minimum grade of C and 196-165 (may be taken concurrently) with a minimum grade of C
196-401. Time Management. (0.4 Credits)
This course guides the student in handling competing priorities, improving communication and mastering complex interactions.
196-402. Motivating Others. (0.4 Credits)
Learn techniques to motivate both high and low achievers. Identify what is important to workers and how you as the leader can use that knowledge to motivate them. Analyze your own motivations and those of your team members.
196-403. Accountability in Leadership. (0.4 Credits)
Discuss best practices in leadership and individual/group accountability.
196-404. Leadership Essentials 3 Hr. (0.3 Credits)
Discover leadership skills essential for personal and organizational growth, including keys to successful leadership, emotional intelligence, and methods for giving and receiving feedback.
196-405. Leadership Essentials 6 Hr. (0.6 Credits)
Discover leadership skills essential for personal and organizational growth, including keys to successful leadership, emotional intelligence, and methods for giving and receiving feedback.
196-407B. Personal Productivity. (0.4 Credits)
This course prepares the participant with skills to time manage multi tasks.
196-408. Diverse Workplace Comm. (2.4 Credits)
Provide the tools to assist the organization in a diverse culture.
196-408A. Business Ethics. (0.2 Credits)
This course provides an introduction into the concept of values, morality, as well as cultural beliefs and upbringing in all areas of business, from consumer rights to corporate social responsibility.
196-409. Servant Leadership. (0.4 Credits)
This program explores the benefits of leading from a place of influence and inspiration. We will explore the purpose of Servant Leadership and how it can help create a cultural transformation within your organization.
196-410. Diversity and Inclusion. (0.4 Credits)
Participants in this course will be able to recognize impact of actions upon others, the organization, and the individual; differentiate between behaviors that are appropriate, inappropriate, and illegal; describe what constitutes cultural competence and cultural incompetence, and examine the science of unconscious bias.
196-411. Leadership Essentials 9hr. (0.9 Credits)
Discover leadership skills essential for personal and organizational growth, including keys to successful leadership, emotional intelligence, and methods for giving and receiving feedback.
196-412. Leadership Essentials 10Hr. (1 Credit)
Discover leadership skills essential for personal and organizational growth, including delegation, building high performing teams, defining your role as leader, methods for giving and receiving feedback, emotional intelligence and building an effective workplace.
196-413. Customer Communication. (0.3 Credits)
This course provides the tools to assist employees of an organization to more effectively engage to move initiatives forward.
196-414. Crucial Conversations. (0.4 Credits)
Gain basic skills to create a safe environment to talk about high-stakes issues and emotional or risky topics. Learn how to prepare for difficult conversations, how to speak up and how to encourage others to do the same. Explore dialogue that leads to better decision making, problem resolution and stronger relationships.
196-414B. Harassment in the Workplace. (0.3 Credits)
This course will provide an overview of the types of behaviors that can lead to harassment claims, including those based on gender, race, color, national origin, religion, age, and disability. It will also discuss the benefits of and strategies for promoting a respectful work environment that is free of all forms of harassment, intimidation, and discrimination.
196-414C. Harassment Policy Development. (0.2 Credits)
This course focuses on providing the participants with the tools to aid in the development and implementation of anti-harassment policies and procedures.
196-415. Professional Image. (0.2 Credits)
This course is an overview of the importance of understanding emotions that affect individuals and create stressful situations.
196-417. Set Expectatns Goals Delegate. (0.4 Credits)
The keys to successfully supervising others are being able to effectively delegate, managing time, setting clear goals & expectations and resolving conflict. Very often great team members are promoted to Supervisor, without consideration that supervising is a completely different skill set to that which made them stand out as part of the team. This course helps people in Supervisory roles improve their skills, confidence and general management abilities. The course also teaches how to set SMART goals.
196-419. Leadership Essentials 12Hr. (1.2 Credits)
Discover leadership skills essential for personal and organizational growth, including delegation, building high-performing teams, defining your role as leader, methods for giving and receiving feedback, emotional intelligence, and building an effective workplace.
196-420. Dealing with Difficult People. (0.8 Credits)
Understand how difficult individuals attack and trap. Learn techniques to diffuse explosive situations. Explore ways to keep your team productive in spite of difficult individuals and situations.
196-422B. Secrets Successful Projct Mgmt. (0.3 Credits)
Managing a project to successful completion requires a good strategy, a well-trained team and the right tools and resources. Even under the best circumstances, managing projects is difficult. The tools learned through this workshop will guide you through some of the common obstacles to success.
196-423. Leadership Series. (4.8 Credits)
This course will provide curriculum to cover leadership skills, qualities, confidence, work organization and team work.
196-424. Accelerated Leadership. (2.7 Credits)
Learn how to define your role as a leader, discover and develop your leadership style, become an effective mentor and coach in a leadership role.
196-432. Achieve Leadership Potential. (0.4 Credits)
Discover key leadership skills essential for personal and organizational growth. Define a personalized plan for development. Learn key strategies for building a strong and effective team.
196-435. Customer Relationships. (0.8 Credits)
This course prepares the learner with knowledge and skills to assess current customer service levels and build a team to improve it.
196-435A. Customer Service Essentials. (0.4 Credits)
One of the most common challenges facing business is continuously delivering value to customers. The concept of value is complex because it can only be defined by the customer, and can include tangible and intangible concepts such as perceptions and opinions. Customer service extends beyond simply meeting the basic expectation of the customer. It includes assessing the needs and exceeding expectations. This session will provide a reflective approach to assess what your customers are currently experiencing.
196-437. Effective Communication. (0.4 Credits)
Recognize your personal barriers to communication and their impact. Explore practical ways to identify and improve your listening skills. Learn how to apply your communication style toward improving team performance.
196-438. Supervisory Leadership. (0.8 Credits)
This workshop is designed to provide first-line supervisors with the principles, techniques and behavior which are necessary to be an effective supervisor.
196-440. Coaching for Success. (0.4 Credits)
Participants in this course will learn to recognize the value of having a coaching mindset, identify opportunities to adopt a coaching approach, discover how to develop your teams using the GROW model, and deliver feedback using the SBI/BI feedback model.
196-446. Train the Trainer. (1.6 Credits)
These modules provide quality instruction for individuals on how to effectively train co-workers, subordinates, and other vested persons in a workplace environment.
196-447. Project Scope & Sched Devlpmnt. (1.6 Credits)
This supervisory workshop is designed to help participants understand the behavior of others and how to predict, initiate, and control change. Emphasis in on a practical model that can be used by supervisors for day-to-day decision making.
196-451A. Pers Effectiveness for Success. (0.3 Credits)
Learn to take control by defining personal effectiveness, work-life balance, differentiate between important and urgent, and understand the importance of brain health on day-to-day performance.
196-453. Develop Leadership Credibility. (0.8 Credits)
Leadership is a relationship between leaders and their followers. This course describes what followers expect from leaders and how to reframe the concept of leadership, based on needs and wants of employees. It explores the concepts of servant leader, constituent and source credibility. It demonstrates how leader and individual accountability not only improves the quality of leadership, but also the quality of all working relationships. Experiential learning methods help participants examine personal and organizational values, and define organizational issues in strengthening leadership credibility.
196-455. Change Management. (0.1 Credits)
This course is a structured approach to transitioning individuals and teams to a future desired state.
196-456. Managing Project Teams & Comm. (0.8 Credits)
Participants will learn how to be successful project managers through investigation, documentation and control of organizational projects.
196-456B. Proj Mgmt for Product Develop. (0.4 Credits)
This course will be of value to individuals who have responsibility for managing, designing or improving the framework that brings new products or services to market. Learn to balance project control with agility, identify key roles in a successful development cycle, learn concepts of Lean Product Development, and understand the governance of a product development portfolio.
196-457. Decision Making. (0.4 Credits)
This course prepares the student to assess a problem and apply reasoning tools to derive a resolution.
196-458. Customer Service Skills. (0.8 Credits)
Update your skills and abilities as a customer service professional.
196-459. Win-Win Performance Appraisals. (0.4 Credits)
Transform performance reviews into opportunities for the exchange of crucial information and ideas.
196-460. Engage Project Stakeholders. (0.4 Credits)
Learn to determine how stakeholders are engaged with your organization.
196-461. Emotional Intelligence. (0.4 Credits)
Develop a greater understanding of your emotions, and learn to recognize and manage others' heightened emotions in order to optimize performance. Explore strategies to deescalate reactionary and volatile responses from team members.
196-462. Essential Conversations. (0.4 Credits)
Learn to recognize and/or create opportunities for developmental conversations.
196-465. Leadership I. (3.3 Credits)
Leadership training to prepare employees/students for future roles of motivator, facilitator within organizations.
196-465A. Front Line Leadership Develop. (2 Credits)
This program is targeted to individuals either in a leadership role for the first time or who may have limited experience in leading others. This program is also appropriate for those preparing to assume a lead role for the first time.
196-465B. Essentials of Leadership. (0.9 Credits)
Focus on methods of leadership surrounding building high performance teams, strengths based leadership approach, and supporting a continuous improvement culture and identifying organizational readiness.
196-467. Problem Solve/Barriers. (0.2 Credits)
Participants learn to complete tasks with incomplete information through analysis and approach action steps.
196-467A. Assertive Communication. (0.4 Credits)
Learn the difference between passive, assertive, and agressive communication styles, barriers to assertive communication, and tips for modifying your communication style as well as non-verbal communication techniques.
196-468. Project Management for Success. (0.4 Credits)
Improve your success with projects.
196-469. Lead High Performance Team. (0.1 Credits)
This learning experience is designed to focus on the values, principles and characteristics of successful teams.
196-470. Performance Reviews. (0.3 Credits)
Gain strategies that will transform performance reviews into valuable opportunities to build on-going relationships, set individual performance goals, and exchange crucial information and ideas with employees. Learn how performance reviews are part of the talent management system.
196-472. Communicating Effectively. (0.3 Credits)
In this interactive course, assess your strengths and areas for improvement in your communication abilities. Learn to recognize personal barriers to communication, and explore practical ways to improve your communication style. Learn how to apply your communication style to improve team performance.
196-474. Servant Leadership. (0.4 Credits)
Servant Leadership looks to improve leadership effectiveness. It focuses on the benefits of leading from a place of influence and inspiration. This workshop will explore the purpose of Servant Leadership and how it can help create a cultural transformation within an organization.
196-475. Management Overview. (0.4 Credits)
This course provides managers with an overview of either Zenger-Miller, Frontline Leadership or Working programs. Participants will be introduced to the knowledge, skills, and abilities their employees will develop as a result of the training.
196-475A. Creating an Innovative Culture. (0.3 Credits)
This course will provide the participant with an understanding of the important role innovation plays in the overall success of an organization, and how to lead the charge for creating a culture that supports innovation within their own department.
196-476E. Customer Service Skills. (2 Credits)
This course prepares the participant with the basic skills of providing excellent customer service.
196-478C. Aligning your Strengths. (0.4 Credits)
StrengthsFinder(TM) is a tool designed to help individuals identify individual strengths as a foundation for leading others and optimizing personal performance. This session will provide each participant and opportunity to complete the StrengthsFinder(TM) assessment, review and discuss the report, and put the report into context of the work and personal satisfaction and fulfillment.
196-481. Leadership Integration Project. (4.8 Credits)
Participants will engage in a project approved by their mentor. Leadership talent will be assessed and opportunity areas identified. The facilitator(s) will provide coaching to both the sponsor and emerging leader as appropriate. Content will address long-term leadership roles, strategic planning and talent development.
196-482. Transformational Leadership. (1.8 Credits)
Applied methodology transforms how participants think, make decisions, communicate, develop and empower others, and assess opportunities in their evolving leadership role. This program builds on principles through real-world application and high level assessment.
196-483. Authentic Leadership Architect. (1.5 Credits)
During this program, core competencies of leadership will be defined and validated. Participants will engage in problem solving activities, evaluate case-studies, develop personalized action plans, and manage specific assignments that advance their skill as leaders. Facilitator(s) will meet with the sponsor to structure a supportive mentoring program.
196-485. Foundational Leadership. (2.4 Credits)
This course provides organizational leaders an opportunity to complete a Strengthsfinder assessment and use the results to develop an understanding of key leadership principles including: how to define your role as a leader, managing change, transition from peer to boss, emotional intelligence, building high performance teams, communication, and giving and receiving feedback.
196-490. Team Captain Program. (2 Credits)
Team Captain Program is designed to provide skills in leading high-performance teams, managing change, and communication.
196-490B. Generational Leadership. (0.4 Credits)
This course will provide the participant with the ability to Identify the multi-generational professionals, understand the characteristics of the different generations, discuss generational differences and cultural norms, and identify best practices for working with multi-generations in leadership.
196-490C. Achieve Leadership Potential. (0.4 Credits)
Participants in this course will discover key leadership skills essential for personal and organization growth, define a personalized plan for development, learn key strategies for building a strong and effective team, and develop an action plan to achieving their desired leadership brand.
196-491. Accelerated Leadership 21 Hr. (2.1 Credits)
Develop leadership skills including building high-performing teams, professional communication, emotional intelligence and coaching dynamics.
196-499D. Coaching/Bring Out the Best. (0.4 Credits)
This workshop will help you recognize daily coaching opportunities and give you the coaching skills you need to bring out the best in everyone you work with. Have fun becoming a winning coach for your company with plenty of concrete examples and solid techniques for coaching others. Join in the active participation, lively video demonstrations and unique perspectives on leading a high performance team.
196-801. Leadership 3Hr. (0.3 Credits)
Update your skills and abilities as a leader.
196-802. HR Fundamentals. (0.8 Credits)
Enhance your skills and abilities as a human resources professional.
196-803. Leadership 2Hr. (0.2 Credits)
Update your skills and abilities as a leader.
196-804. Leadership 6Hr. (0.6 Credits)
Update your skills and abilities as a leader.