Marketing& Merchandising Mgmt (104)
104-102. Marketing Principles. (3 Credits)
Explore marketing principles as found in the American business system, with an emphasis on consumer behavior, consumer and industrial products, distribution, market research, market segmentation, promotion, pricing, and international marketing.
104-104. Sales Principles. (3 Credits)
Apply fundamental selling principles in a controlled setting. Through the use of videotaped role playing and structured experiences, demonstrate the ability to approach, secure desire, handle objections, and close the sale. Examine the characteristics of a successful salesperson, buyer behavior, communication styles, ethics, and international sales.
104-109. Social Media Marketing. (3 Credits)
Become acquainted with social media marketing through connections utilizing web networks.
Prerequisites: 104-102 with a minimum grade of C
104-110. Sales Management. (3 Credits)
Learn to forecast market potential, route sales calls based on customer potential, budget, manage expenses, establish sales quotas, and analyze students' selling effort. Lectures, discussions, and case studies will be used while developing ability to coach sales people.
104-112. Personal Brand. (3 Credits)
You are the Brand. How you package and present yourself as a student and business professional will determine your future success. This course provides the tools to build your personal brand through academic proficiency, wardrobe engineering and professional behavior.
104-120. Direct Marketing. (3 Credits)
Analyze how businesses establish a one-to-one relationship with customers via direct mail, direct response advertising, telemarketing, and other promotional techniques.
104-125. Advertising. (3 Credits)
Study and apply the promotional mix: advertising, personal selling, sales promotion, and publicity. Gain skills in selecting media, writing advertising copy, layout and design, and making budgeting considerations.
104-156. Business to Business Marketing. (3 Credits)
Examine the marketing problems faced by firms that offer goods or services to other firms, manufacturers, or middlemen rather than the ultimate consumer. Discuss the differences between consumer and industrial sales appeals, buyer characteristics, and the buying process. Explore the distribution problems and marketing channels found in industrial markets, and investigate promotional techniques and pricing policies for the same.
Prerequisites: (104-102 with a minimum grade of C)
104-157. Marketing Management. (3 Credits)
Learn to systematically gather, analyze, interpret, and distribute information to help make marketing decisions. Develop and analyze the following spreadsheet models: qualitative and quantitative sales forecasting techniques, measuring and analyzing market potential, pricing strategies, sales management, and financial control techniques. Become familiar with Excel and gain hands-on experience in crafting business strategies.
Prerequisites: (106-110 with a minimum grade of C or 106-111 with a minimum grade of C) and (104-102 with a minimum grade of C and 104-104 with a minimum grade of C and 104-109 (may be taken concurrently) with a minimum grade of C and 104-125 (may be taken concurrently) with a minimum grade of C and 101-105 (may be taken concurrently) with a minimum grade of C and 804-123 with a minimum grade of C)
104-165. Marketing Public Relations. (3 Credits)
This course focuses on the role of marketing through public relations to link a business to the general public and customers through PR tools such as: press releases, newsletters, web blogs, brochures and other media forms.
104-173. Marketing Research. (3 Credits)
Study market and business research as related to a realistic problem, and develop the problem in step sequence as information is gathered and analyzed. Suggest alternate solutions based on a scientific approach and application of research procedures.
104-191. Customer Service Management. (3 Credits)
Explore the skills, attitudes, and thinking patterns required to manage customer satisfaction and loyalty. Develop the ability to lead and expand the customer service process, learn techniques for dealing with unhappy customers, and build skills for analyzing customer needs.
104-407A. Applied Customer Service. (1.8 Credits)
Enhance your capabilities for internal and external customer service. As a result of this training, customer service team members will: Appreciate their role in providing customer service to internal and external customers. Assess their behavioral style and appreciate the special talents that they bring to their positions. Identify styles in others in order to use the most effective approach. Communicate effectively with internal and external customers. Enhance problem solving and troubleshooting abilities in order to provide excellent customer service. Diffuse potentially negative situations and conversations.
104-410. Tracking/Optimizing Sales Opps. (0.4 Credits)
This course provides methods to improve sales effectiveness in this tough economic market.
104-429A. Essential Selling Skills A. (0.4 Credits)
This course covers the first half of the art of selling basics.
104-429B. Essential Selling Skills B. (0.4 Credits)
This course covers the second half of the art of selling basics.
104-433. Customer Service. (0.4 Credits)
This course addresses the necessary actions to follow up with customers to retain their future business.
104-436. Time Management Practice. (0.4 Credits)
This course provides advanced skills in time management to support projects and complex or sequencial actions to meet deadlines.
104-447. Powerful Presentations. (0.1 Credits)
Seven strategies that will help create a effective presentation.