IT-Computer Support Specialist

 IT-Computer Support Specialist Associate Degree

Program Code: 10-154-3

For more information: wctc.edu/computer-support

Computer support specialists install equipment, assist users with technology or software issues, troubleshoot when problems arise and serve as a resource for end users. Gain skills in problem solving, team building, service management and interpersonal communication. Become proficient at installing and updating computer operating systems and working with hardware and networks.

The minimum required course grades and program grade point average (GPA) for students under this catalog are:

Core Courses = C
General Studies Courses = C
Program GPA = 2.0

Build your degree along a career pathway.  Start with a couple of courses or an entry-level credential to enter the job market in your area of interest, then continue with higher credentials on your educational path for job advancement and higher wages.

Related Certificates that can be earned along the way.

• IT Support Technician Certificate 

Program Outcomes

1. Manage information technology hardware.
2. Manage software.
3. Solve information technology problems.
4. Support computer networks.
5. Provide end user support.
6. Demonstrate customer service skills as an IT professional.

Critical Life Skills

To help our students prepare for success in a workplace and society that is increasingly global, multi-cultural, and collaborative, all students are given opportunities to develop and demonstrate Critical Life Skills, both in and out of the classroom. The following Critical Life Skills are learning outcomes for WCTC students.

• Communication: Demonstrate appropriate communication.
• Critical Thinking/Problem Solving: Demonstrate critical thinking skills to analyze situations and solve problems.
• Relationships: Demonstrate effective interpersonal skills.
• Self-management: Demonstrate responsible and respectful behavior.

Listed below are the required courses for the program. To view the recommended sequence for taking courses click on the plan of study tab(s) above.  Work with your Academic Advisor to design a program plan!

View your Program Matrix to find out when each course will be offered (term and time of day).