Enterprise Support Technician
Enterprise Support Technician Technical Certificate
Program Code: 40-150-CM
Learn real-world enterprise support skills including hardware and software installation and configuration, troubleshooting and problem resolution, customer support skills and the fundamentals of Cisco networking. Practice communication skills and problem-solving techniques, plus gain hands-on experience in service management applications.
The minimum required course grades and program grade point average (GPA) for students under this catalog are:
Core Courses = C
Program GPA = 2.0
| Code | Title | Credits |
|---|---|---|
| Core Courses | ||
| 150-117 | Introduction to Cisco Networks | 3 |
Approved Substitute: 150-175 | ||
| 150-121 | Enterprise Clients | 3 |
| 150-137 | MS Server | 3 |
| 631-183 | IT Essentials | 3 |
| Total Credits | 12 | |