Desktop Support Technician
Desktop Support Technician Technical Diploma
Program Code: 31-154-1
For more information: wctc.edu/desktop-support
Desktop support technicians are among the first ones called when a technology problem arises with an employee’s computer or a company’s network. They provide remote or on-site support, troubleshooting and problem-solving. Develop skills in hardware/software installation and configuration, troubleshooting and problem resolution, customer support and networking fundamentals.
The minimum required course grades and program grade point average (GPA) for students under this catalog are:
Core Courses = C
Program GPA = 2.0
Build your degree along a career pathway. Start with a couple of courses or an entry-level credential to enter the job market in your area of interest, then continue with higher credentials on your educational path for job advancement and higher wages.
Career Pathway
Related Certificates that can be earned along the way.
Program Outcomes
- Manage information technology hardware.
- Manage software.
- Provide end user support.
- Support computer networks.
Critical Life Skills
To help our students prepare for success in a workplace and society that is increasingly global, multi-cultural, and collaborative, all students are given opportunities to develop and demonstrate Critical Life Skills, both in and out of the classroom. The following Critical Life Skills are learning outcomes for WCTC students.
- Communication: Demonstrate appropriate communication.
- Critical Thinking/Problem Solving: Demonstrate critical thinking skills to analyze situations and solve problems.
- Relationships: Demonstrate effective interpersonal skills.
- Self-management: Demonstrate responsible and respectful behavior.
Listed below are the required courses for the program. To view the recommended sequence for taking courses click on the plan of study tab(s) above. Work with your Academic Advisor to design a program plan!
View your Program Matrix to find out when each course will be offered (term and time of day).
| Code | Title | Credits |
|---|---|---|
| Core Courses | ||
| 107-102 | IT Support | 2 |
| 107-103 | IT Business Strategies | 3 |
| 150-121 | Enterprise Clients | 3 |
| 150-137 | MS Server | 3 |
Approved Substitute: 154-136 | ||
| 150-190 | Network Fundamentals | 2 |
| 154-133 | Application Suite | 3 |
| 154-137 | IT Technology Trends | 2 |
| 154-143 | IT Service Management | 3 |
| 154-145 | IT Support Capstone | 1 |
Approved Substitute: 107-184 | ||
| 631-183 | IT Essentials | 3 |
| 156-108 | Intro to Databases & Reporting | 1 |
| Total Credits | 26 | |
| First Year | ||
|---|---|---|
| Fall Term 1 | Credits | |
| 107-102 | IT Support | 2 |
| 631-183 | IT Essentials | 3 |
| Credits | 5 | |
| Fall Term 2 | ||
| 150-190 | Network Fundamentals | 2 |
| 154-133 | Application Suite | 3 |
| Credits | 5 | |
| Spring Term 1 | ||
| 150-121 | Enterprise Clients | 3 |
| 150-137 | MS Server | 3 |
| Credits | 6 | |
| Spring Term 2 | ||
| 154-137 | IT Technology Trends | 2 |
| 154-143 | IT Service Management | 3 |
| Credits | 5 | |
| Summer Interim | ||
| 156-108 | Intro to Databases & Reporting | 1 |
| Credits | 1 | |
| Summer Term | ||
| 107-103 | IT Business Strategies | 3 |
| Credits | 3 | |
| Second Year | ||
| Fall Term 1 | ||
| 154-145 | IT Support Capstone | 1 |
| Credits | 1 | |
| Total Credits | 26 | |
| First Year | ||
|---|---|---|
| Spring Term 1 | Credits | |
| 107-102 | IT Support | 2 |
| 156-108 | Intro to Databases & Reporting | 1 |
| 631-183 | IT Essentials | 3 |
| Credits | 6 | |
| Spring Term 2 | ||
| 150-190 | Network Fundamentals | 2 |
| 154-133 | Application Suite | 3 |
| Credits | 5 | |
| Summer Term | ||
| 107-103 | IT Business Strategies | 3 |
| Credits | 3 | |
| Fall Term 1 | ||
| 150-121 | Enterprise Clients | 3 |
| 150-137 | MS Server | 3 |
| Credits | 6 | |
| Fall Term 2 | ||
| 154-143 | IT Service Management | 3 |
| Credits | 3 | |
| Second Year | ||
| Spring Term 1 | ||
| 154-145 | IT Support Capstone | 1 |
| Credits | 1 | |
| Spring Term 2 | ||
| 154-137 | IT Technology Trends | 2 |
| Credits | 2 | |
| Total Credits | 26 | |
| First Year | ||
|---|---|---|
| Fall Term 1 | Credits | |
| 631-183 | IT Essentials | 3 |
| Credits | 3 | |
| Fall Term 2 | ||
| 150-190 | Network Fundamentals | 2 |
| Credits | 2 | |
| Spring Term 1 | ||
| 107-102 | IT Support | 2 |
| Credits | 2 | |
| Spring Term 2 | ||
| 154-137 | IT Technology Trends | 2 |
| Credits | 2 | |
| Summer Interim | ||
| 156-108 | Intro to Databases & Reporting | 1 |
| Credits | 1 | |
| Summer Term | ||
| 107-103 | IT Business Strategies | 3 |
| Credits | 3 | |
| Second Year | ||
| Fall Term 1 | ||
| 150-121 | Enterprise Clients | 3 |
| Credits | 3 | |
| Fall Term 2 | ||
| 154-133 | Application Suite | 3 |
| Credits | 3 | |
| Spring Term 1 | ||
| 150-137 | MS Server | 3 |
| Credits | 3 | |
| Spring Term 2 | ||
| 154-143 | IT Service Management | 3 |
| 154-145 | IT Support Capstone | 1 |
| Credits | 4 | |
| Total Credits | 26 | |
| First Year | ||
|---|---|---|
| Spring Term 1 | Credits | |
| 107-102 | IT Support | 2 |
| Credits | 2 | |
| Spring Term 2 | ||
| 150-190 | Network Fundamentals | 2 |
| Credits | 2 | |
| Summer Interim | ||
| 156-108 | Intro to Databases & Reporting | 1 |
| Credits | 1 | |
| Summer Term | ||
| 107-103 | IT Business Strategies | 3 |
| Credits | 3 | |
| Fall Term 1 | ||
| 631-183 | IT Essentials | 3 |
| Credits | 3 | |
| Fall Term 2 | ||
| 150-137 | MS Server | 3 |
| Credits | 3 | |
| Second Year | ||
| Spring Term 1 | ||
| 150-121 | Enterprise Clients | 3 |
| Credits | 3 | |
| Spring Term 2 | ||
| 154-137 | IT Technology Trends | 2 |
| Credits | 2 | |
| Fall Term 1 | ||
| 154-133 | Application Suite | 3 |
| Credits | 3 | |
| Fall Term 2 | ||
| 154-143 | IT Service Management | 3 |
| 154-145 | IT Support Capstone | 1 |
| Credits | 4 | |
| Total Credits | 26 | |