Desktop Support Technician

Desktop Support Technician Technical Diploma

Program Code: 31-154-1

For more information: wctc.edu/desktop-support

Desktop support technicians are among the first ones called when a technology problem arises with an employee’s computer or a company’s network. They provide remote or on-site support, troubleshooting and problem-solving. Develop skills in hardware/software installation and configuration, troubleshooting and problem resolution, customer support and networking fundamentals. 

The minimum required course grades and program grade point average (GPA) for students under this catalog are:

Core Courses = C
Program GPA = 2.0

Build your degree along a career pathway.  

Start with a couple of courses or an entry-level credential to enter the job market in your area of interest, then continue with higher credentials on your educational path for job advancement and higher wages.

Related Certificate you can earn along the way: 

• IT Support Technician Certificate 

Program Outcomes

1. Manage information technology hardware.
2. Manage software.
3. Provide end user support.
4. Support computer networks.

Critical Life Skills

To help our students prepare for success in a workplace and society that is increasingly global, multi-cultural, and collaborative, all students are given opportunities to develop and demonstrate Critical Life Skills, both in and out of the classroom. The following Critical Life Skills are learning outcomes for WCTC students.

• Communication: Demonstrate appropriate communication.
• Critical Thinking/Problem Solving: Demonstrate critical thinking skills to analyze situations and solve problems.
• Relationships: Demonstrate effective interpersonal skills.
• Self-management: Demonstrate responsible and respectful behavior.

Listed below are the required courses for this program.  An Academic Advisor can help you develop your program plan and select the term and course schedule that works best for you.