Customer Service Assistant 1
Customer Service Assistant 1 Technical Certificate, 12 credits
Program Code: 40-106-CB
Strong customer service skills are essential in many roles within business and industry. Good customer service can help an industry stand apart from its competitors, lead to repeat business and generate new customers based on clients’ positive experience. In the Level 1 certificate, learn basic skills needed to manage customer satisfaction and loyalty, determine customer needs and deal with unhappy customers.
- Evening completion options are available for this certificate.
- Some credits earned in Customer Service Assistant 1 may be applied toward degree and diploma programs within WCTC’s School of Business.